Terms and conditions

About Seven Shop

Customer service

Catalogue

Terms & Conditions

Welcome to our website. Shopdirect24’s website, products and services are made available to you via shopdirect24.co.uk. If you wish to use shopdirect24.co.uk you must read and agree to be bound by our policies which are detailed below in our Terms & Conditions, along with any other rules on our website.

By visiting shopdirect24.co.uk you are accepting and agreeing to the practices described. From time to time, we may modify our Terms & Conditions and your continued use of shopdirect24.co.uk signifies your agreement to be bound by our modified Terms & Conditions. Make sure you read the Terms & Conditions and return to this page to check frequently. If you do not agree to be bound by these Terms & Conditions you may not use or access shopdirect24.co.uk.

To view our competition Terms & Conditions, click here.

When you register or place an order on our website, we gather a little information about you to help us provide a better service to you now and in future:

When you order we ask your name, address, email address, telephone number, delivery address, credit/debit card number, expiry date and security code. Without this information we would be unable to process your order or notify you of our acceptance of your order.

When you place a reservation, we ask for your name, email address and telephone number.

We use your information only for the following purposes:

Processing your order or reservation;

Updating you about the progress of your delivery or collection;

To serve personalised content to you;

To contact you about leaving a review on a product once your order has been completed;

If you consent, to notify you of products or special offers that may be of interest to you

Your details may be disclosed to other businesses within the Shopdirect24 Group and to reputable third parties who will help process your order. Shopdirect24 requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation. We will not release your details to any company outside of the Shopdirect24 Group for marketing purposes.

We keep a record of your orders with us, so that we can deal with any issues with your order and so that we know what interests you and can tailor future offers to suit you.

We also keep a record of any emails you send us so that we can provide you with an excellent standard of customer care should you need to contact us at any time.

The information, which you supply to us, is treated with the highest level of confidentiality. All information such as your name, address, payment details, email address is stored on secure servers. We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held strictly in accordance with the registration we have with the Information Commissioner’s Office.

It is vital that the information you to provide when you register as a customer is true, accurate, current and complete in all respects. And that you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Please contact us immediately of any changes.

Use of cookies and your preferences.

Sharing of images

By responding to our request to share your image(s) with the hashtag #yesshopdirect24 you are agreeing to the following: User Content – As between you and us, you own all content and information you post or share using our website (referred to as “User Content”), such as posting or sharing comments, photos, videos, username, social media handle or account name, real name, likeness, caption, location or other identifying information in connection with any use of your User Content. You give Shopdirect24 (Soft Furnishings) Limited (‘Shopdirect24′) permission to use your User Content as follows: you grant to Shopdirect24 and its affiliates a license to reproduce, display, modify, adapt, perform, publish, distribute, translate, create derivative works from and/or sell and/or incorporate or otherwise use your User Content on or in connection with our website and for other Shopdirect24 marketing purposes, including without limitation in Shopdirect24 catalogues, email and other customer communications, store materials and other marketing into any form, medium or technology throughout the world. We may display advertisements in connection with your User Content or on pages where your User Content may be viewed by you or others, and we may use your User Content to advertise and promote Shopdirect24, or our website. Our license to your User Content is non-exclusive, meaning you may use the User Content for your own purposes or let others use your User Content for their purposes. Our license to your User Content is fully-paid, transferable and royalty free, meaning we do not owe you anything else in connection with our use of your User Content. Finally, our license is perpetual and irrevocable. You represent and warrant that: You are at least 18 years old; You are the sole author and owner of all rights to your User Content and that you have the right to give Shopdirect24 the rights described above; All moral rights that you may have in such content have been voluntarily waived by you; Use of the content you supply does not violate these terms of use and will not cause injury to any person or entity; and Your User Content does not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party.

You further agree and warrant that you will not submit any content that: includes any information that references other persons, websites, addresses, email addresses, contact information or phone numbers; or that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Shopdirect24 (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Olapic, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable lawyers’ fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

With the exception of any personal data, the use of which is covered by our Privacy Policy, all User Content may be used at Shopdirect24’s sole discretion. Shopdirect24 reserves the right to change, condense or delete any User Content placed by you on Shopdirect24’s website that Shopdirect24 deems, in its sole discretion, to violate the content guidelines or any other provision of these terms of use. We may refuse to accept or transmit User Content for any reason. We may remove User Content from our website for any reason.

If you believe that a user of our website has infringed on your intellectual property rights, or if we have taken down your materials due to suspicion of copyright infringement, and you would like to dispute the alleged infringement, please click here.

Order acceptance

Orders placed online are an offer to purchase made by you and may be accepted by us subject to availability. You must be 18 or over to order from us. We endeavour to display all items in our current internet range. Goods are subject to availability and if available online, may nevertheless be unavailable for delivery to your location if local legal or regulatory restrictions apply. In the event that we are unable to supply the item(s), we will either automatically highlight this as being out of stock or as unavailable for delivery to your location at check-out, as applicable.

A series of basic online steps is required to create a contract between you and us:

You confirm your order for products on our website by pressing the confirm order button at the end of the checkout process.

You will receive an order acknowledgment detailing the item/s you have ordered provided the email address we hold for you has been entered correctly. If the email address is wrong you will not receive an email. This is not an order confirmation or order acceptance from Shopdirect24.

For items being delivered to you, when your order is shipped from our warehouse we will send you a despatch confirmation email.

Order acceptance and the completion of the contract between you and Shopdirect24 will take place on the despatch to you of the products ordered from our warehouse, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions given for contract cancellation.

If an order is placed by a business or retail site with the intention of directly reselling goods purchased from us, we reserve the right to cancel this order pre dispatch. We also reserve the right to cancel any bulk order (for over 50 units of the same item) that may be placed by a business and /or where delivery is to be made to a business premises.

Risk of loss and damage of products passes to you on the date when the products are delivered.

If due to technical errors in pricing and/or details incorrectly shown on our website, inability to gain authorisation on your payment or your product being unavailable from stock, we reserve the right not to accept orders.

Description of products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including Product Descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. All sizes and measurements are approximated; however we do try to make sure that they are as accurate as possible.

Child Safety – read more about blinds and child safety in our Blinds Safety Guide.

For our Upholstered Sofas and Armchairs cooling off period, returns and terms of purchase click here.

Pricing policy

The price you pay is the price displayed on this website at the time we receive your order with the following exception:

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of re confirming your order at the correct price or cancelling it. Therefore we cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy. If we are unable to contact you within 48 hours we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

If the on-line price of the goods is reduced after you have placed your order, but before you have received the goods, we will happily honour this price reduction. Please contact us.

The ownership of any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

All prices shown on our website are in £Sterling and are inclusive of local applicable taxes at the current rate. Prices exclude delivery charges, unless expressly stated otherwise. We reserve the right to change prices if there is a change to the rate of VAT and we will endeavour to ensure that prices are correctly shown. As part of our commitment to low prices we check prices daily to ensure our simply value for money offer.

Orders from outside Great Britain may be subject to import duties and taxes depending on your location. You may need to complete a customs declaration form and/or provide identification when receiving an imported delivery. All applicable duties, fees and any additional charges for customs clearance levied by the importing country at the time the shipment arrives in your country are your sole responsibility.

Payment

We accept payment by credit or debit cards registered to a UK address, or PayPal accounts registered to a UK address. We accept the following cards: Maestro, Visa Debit, Visa Electron, MasterCard, Solo and Visa Credit.

To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third part databases. By accepting these terms and conditions you content to such checks being made. We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is strictly held in accordance with the registration we have with the Data Commissioner’s Office.

We will take all reasonable care to keep your order and payment details secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.

All prices shown on our website are in £Sterling and are inclusive of local applicable taxes at the current rate.

We accept online payment in a secure environment and we accept all major credit and debit cards registered to UK addresses with the exception of American Express.

We also accept payment via UK registered PayPal accounts.

We do not accept payment by cheque or cash.

We will only charge postage once per order, no matter how many parcels we need to dispatch.

You confirm that the credit/debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

If the issuer of your payment card refuses to authorise payment, we will not be liable for delay or non-delivery.

PayPal Credit

PayPal Credit is like a credit card, without the plastic. It’s a credit limit that’s attached to your PayPal account which you can use for your online purchases. Spend £99 or more and enjoy 0% interest for 4 months on your purchase.

The Representative Example below shows the typical costs of using a PayPal Credit limit, not including instalments or other offers.

Representative Example:

Purchase rate 19.9% p.a. (variable)

Representative 19.9% APR (variable)

Assumed Credit Limit £1,200

For more information, visit PayPal Credit’s FAQ page.

3D security

Our customer’s security is of highest priority so we have invested in the latest fraud prevention initiative (3D Secure) to give you an increased level of payment card security for complete peace of mind.

3D Secure is a new security measure now required by most banks. Similar to chip and pin but for online purchases it gives additional security by asking for a secret password. This allows your card issuer to fully authenticate the cardholder during the payment process.

When you click on the “confirm” button you will see a window open up entitled ‘3D Secure Authentication’. When submitting your card details, depending on the card type, you will be redirected to a secure Visa or MasterCard page on your bank’s secure servers. Shopdirect24 cannot see or access this information. If you have already registered your card for 3D Secure, you will be asked to enter your 3D secure password.

If you have not registered your card before, you will have the option to do so. If you have not registered your card and do not wish to do so you may have the option to bypass the process depending on your card type and your bank.

Some banks are forcing mandatory sign up to the scheme to upgrade your security to the highest level with immediate effect. This new security initiative is for your protection online and will soon become the standard for all websites.

For the latest developments in 3D security please contact your bank or contact us.

Delivery

For full details on costs and timings visit our Delivery Information page.

We try to fulfil orders as quickly as possible. We will inform you if an item is temporarily out of stock. We do not ship part orders, and we may cancel out of stock items from your order to enable us to ship the remaining items.

Next day delivery is only available on selected products, and only applies when an order is placed before 8pm Monday to Thursday. Some remote areas are excluded from next day delivery. See our delivery page for a list of remote post codes.

All deliveries must be deliverable to the address stated, however, special instructions can be given i.e. deliver to your office, neighbour, etc. All delivery instructions must be agreed at the time of placing the order.

We cannot offer timed deliveries, with the exception of Furniture deliveries where a 4 hour time slot will be provided the day before your confirmed delivery date.

A VAT Invoice will be despatched with the goods. Keep your receipt safe as this can be used as support to proof of purchase for any return you wish to make to one of our stores.

View our Returns Policy

Ownership of rights

All rights including copyright in this website are owned by or licensed to Shopdirect24. Any use of this website or its contents, including copying or storing in whole or part, other than for your own personal, non-commercial use is prohibited without the written consent of Shopdirect24. You may not modify, distribute or re-post anything on this website for any purpose without express permission.

Intellectual property

You acknowledge and agree that all copyright, trademarks, and all other intellectual rights in all materials and/or content made available as part of your use of shopdirect24.co.uk remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensors or us. The website is made available for your personal non-commercial use only and you may download and print the content of the website for such purpose as making a purchase. Any other use of the website (including, without limitation, linking to or framing the website) without our prior written consent is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) modify, copy, reproduce, transmit, publish, display, distribute, perform, license, commercially exploit or create derivative works of material and content. You may not use this website, or its content, to further any commercial purpose, including any advertising or advertising revenue generation activity.

Customer Content

By submitting your video content to Shopdirect24, you hereby accept and agree to abide by the terms and conditions below. If you do not agree to these terms, please do not provide your Content to Shopdirect24.

By submitting Content to Shopdirect24, through Shopdirect24’s website, you represent that you have all necessary rights to such Content and you hereby grant Shopdirect24 a perpetual, worldwide, non-exclusive, royalty-free and transferable licence to reproduce, copy or broadcast (as appropriate) the whole or any portion of the provided Content in or through any channels, including on Shopdirect24’s website(s), through its social media or email channels or in its stores at any time, and for any commercial or non-commercial purposes in all and any media, including, without limitation, in Shopdirect24’s printed publications, presentations, promotional materials, in the advertising of Shopdirect24’s goods or services, in its original format or edited or altered in any way which Shopdirect24 deems appropriate.

Shopdirect24 will review all Content submitted and will have the right, at Shopdirect24’s sole discretion, to decide whether or not to use any Content submitted. If Shopdirect24 decides that it does not wish to use your Content, Shopdirect24 will delete such Content and will inform you within 28 days by email.

In the event that Shopdirect24 elects to use your Content, Shopdirect24 will send you a credit voucher to be spent online at Shopdirect24 for use of your Content, subject at all times to your compliance with these Terms. The value of the credit voucher will be advised to you by Shopdirect24 and may vary from time to time. No other compensation or royalty will be paid by Shopdirect24 to you for the use of your Content.

You confirm that you will not submit (and Shopdirect24 will not accept) any Content which is defamatory, inappropriate, offensive, abusive, of a sexual nature, advertises the products of a third party or contains personal information of a third party. Shopdirect24 reserves the right to block any further Content you try to submit if you have already submitted Content of this nature.

You further confirm that the Content created is an original work and will not infringe the copyright or other intellectual property rights of any third party and you waive all moral rights that may exist in relation to the Content.

You may submit Content as many times as you choose. However, please do not submit again Content that Shopdirect24 has already rejected.

Where your Content contains an image of a child or children, you confirm that you are either the parent or legal guardian of such child or children, or that you have obtained the consent of the parent or legal guardian to Shopdirect24’s use of such image. Shopdirect24 may require you to provide such consent in writing before accepting such Content for use.

Any Content that you submit is made at your own discretion and Shopdirect24 is not, and shall not be, responsible for such Content.

Nothing in these Terms shall: (a) be construed as creating any agency, arrangement, partnership, joint venture, employer-employee relationship or any other similar relationship between you and Shopdirect24; (b) create or confer any rights or benefits to any third party.

Shopdirect24 is entitled to amend these Terms with immediate effect at any time and post the amended version on their website, and without providing any notice in advance. The changes will not be retroactive. It is your sole responsibility to review these Terms and any amendments, before submitting further Content to Shopdirect24. Any submission by you of any Content after making such an amendment shall be deemed as your awareness and acceptance of any amendment of these Terms.

These Terms shall be governed by and are to be construed in accordance with the law of England and both of Shopdirect24 and you submit to the exclusive jurisdiction of the English courts in relation to any dispute arising here-under.

These Terms shall be deemed effective as of 23rd April 2020

Data Protection:

Shopdirect24 will take your name, email and telephone number when you submit Content. This enables Shopdirect24 to contact you about your submission of Content and to arrange for the credit voucher to be sent to you.

Your personal details and Content will be uploaded to Shopdirect24 via a secure platform, and access to these details and the Content will only be made available to those colleagues at Shopdirect24 who need such access to review and communicate with you about your Content. Shopdirect24 will not share your personal details or the Content with any third party.

If Shopdirect24 elects to use your Content, Shopdirect24 will securely retain the personal information that you submitted together with the Content for a period of up to 2 years. Your personal details and the Content will then be deleted.

If Shopdirect24 decides not to use your Content, both the Content and your personal details will be deleted on confirmation to you, within 28 days of submission

For further information about Shopdirect24’s Privacy policy, and your rights regarding your personal data, please follow this link

Compliance with laws

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Selected products are subject to age restrictions, as shown on individual product pages. By ordering any of these products, you are confirming that you have reached the age stated, as required by law. All parts of your order will be cancelled if we cannot verify your age using the details you provide.