Shipping & Delivery
We ship from Manchester, UK.
We process orders within 1 working days (excluding weekends and holidays).
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
If you need any assistance with your order, please contact us immediately at sales@shopdirect24.co.uk. We will not be able to amend your order after it has been shipped.
Please review and ensure you have provided a correct shipping address. We are not responsible for non-delivery due to errors in the address you have provided. If an order has been returned due to an incorrect address, we will refund the original order amount and ask you to resubmit your order.
Order tracking
As soon as we dispatch your order, you will receive a shipment confirmation email with the delivery information and a relevant number to track your order online.
Please note that we ship all UK orders with Hermes and DHL (large rugs). It can take some days before the tracking information is uploaded.
I still have not received my order
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The items received are incorrect or are defective
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